iPhone 5 SIM card

[pcarrigan4]

I am going to start this by saying that I know very little about technology. That being said, here is my situation:

I am studying abroad currently and got a new iPhone 5 slightly before Christmas. When I went abroad I had a foreign SIM card put in so that I could use it locally in this country (I was still paying my monthly verizon bill). So I took the Verizon SIM card home and put it in a safe place until i return to America. only problem is I was then pick pocketed and now no longer have the phone. What can I do?

[soupcannon]

If you have insurance file a lost claim if not you will have to purchase a new phone at full price

[vzw_customer_support]

@pcarrigan

I hope your enjoying your time abroad and that you are learning a great amount. I can only hope that you are ok after being pick pocketed. Allow me the opportunity to provide some insight towards a resolution.

If you have insurance on the device, I do suggest contacting our insurance provider Asurion to receive a replacement. You may place a claim at phoneclaim.com

Enjoy the rest of your time abroad. Keep us posted on the situation.

YosefT_VZW
Verizon Wireless Customer Support
Follow us on Twitter @VZWSupport.