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iPhone 5 Trade-in
semarubaka
Member

We traded in an iPhone 5 using the Verizon recycling program. According to the program and promotion, we should be getting a $200 gift card. We received the gift card yesterday and it is only $36. Where did the other $164 go?

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Re: iPhone 5 Trade-in
vzw_customer_support
Customer Support

semarubaka,

I can certainly understand your concern about the balance of your gift card when it comes to the trade in program and we do want to help you get some answers regarding this matter. Our trade in team would be able to assist you by contacting them via email. You can reach them here http://vz.to/1pJQcUb and you would just click on the "Contact Us" section. All messages are answered in the order received or you can call by phone at 877-835-2024.


CandiceH_VZW
Follow us on Twitter at @VZWSupport

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Re: iPhone 5 Trade-in
vzw_customer_support
Customer Support

semarubaka,

I can certainly understand your concern about the balance of your gift card when it comes to the trade in program and we do want to help you get some answers regarding this matter. Our trade in team would be able to assist you by contacting them via email. You can reach them here http://vz.to/1pJQcUb and you would just click on the "Contact Us" section. All messages are answered in the order received or you can call by phone at 877-835-2024.


CandiceH_VZW
Follow us on Twitter at @VZWSupport

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