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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone 5 camera won't autofocus
curiousapple
Member

I have had my iPhone 5 since it was released in October 2012. Around 3 months ago I noticed the camera would not autofocus when I would go to take a picture (especially of up close font). The problem gradually started to worsen to that point that I now have to either flick the camera lens or lightly smack the camera on the palm of my hand in order for it to focus. My phone has not had any out of the ordinary drops.---No damage is physically on my phone, no huge dents or broken glass. Restarting my phone does not help the problem at all, as soon as i operate the camera again it will still not focus. Is there any way to fix this problem or will Verizon supply me with a new phone due to the fact that the lens keeps sticking?

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Re: iPhone 5 camera won't autofocus
vzw_customer_support
Customer Support

curiousapple,

We want you to have a fully functional camera on your device! Have you done a hard reset on your device? If not, please try the hard reset... http://vz.to/1pBlxyj

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: iPhone 5 camera won't autofocus
blackk08
Member

I am having the same issue.  The hard reset did not work.  Please advise.

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Re: iPhone 5 camera won't autofocus
vzw_customer_support
Customer Support

Blackk08,

Oh no! The camera is one of my favorite things about my phone. I cannot imagine what it's like to be without a properly functioning one. Thanks for trying the hard reset. Does your phone have any physical or liquid damage to it? http://bit.ly/KjDqib

SarahO_VZW
Follow us on Twitter @VZWSupport

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