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iPhone 5 cannot connect to internet, or send i messages
alwaysjung
Member

I cannot connect to the internet, or send i messages or messages thorugh apps like avacodo.  Phone says that I have LTE connection through Verizon and I can stream music.  I cannot connect to e mail either.  I have turned off the phone and turned back on several times still unable to connect these apps are set to use cellar data in the settings- any other ideas?

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Re: iPhone 5 cannot connect to internet, or send i messages
alwaysjung
Member

Seems like it was a temporary issue or one related to weather or something

as the next day in the same location all was fine.

On Nov 3, 2013 7:16 AM, "Verizon Wireless Customer Support" <

View solution in original post

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Re: iPhone 5 cannot connect to internet, or send i messages
vzw_customer_support
Customer Support

Hi alwaysjung,

That indeed sounds like a serious situation! We would be delighted to see what we can do to assist today. Do you mind sharing when this started? Is WIFI off or on? Have you removed/reinserted SIM on the right side of the device by popping out the SIM tray? Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: iPhone 5 cannot connect to internet, or send i messages
alwaysjung
Member

Seems like it was a temporary issue or one related to weather or something

as the next day in the same location all was fine.

On Nov 3, 2013 7:16 AM, "Verizon Wireless Customer Support" <

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Re: iPhone 5 cannot connect to internet, or send i messages
alwaysjung
Member

Looks like an LTE problem in Racine Wi. When I disable LTE it works fine

when LTE is on I cannot send or receive data.

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Re: iPhone 5 cannot connect to internet, or send i messages
vzw_customer_support
Customer Support

Glad to hear you're up and running now alwaysjung! Please let us know if you need help in the future.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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