Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
iPhone 5 connection issue
starkeef
Member

Suddenly, today, my iPhone 5 began giving me a problem. Out of the blue, I hear the person I called but they can't hear me. Tried cleaning out the headphone jack. Did a reset. iTunes works in that I can hear music from the speaker. I can hear the person I called with headphones plugged in. But nothing from the speaker. Is this a hardware problem? Or a Verizon issue?

Labels (1)
0 Likes
Re: iPhone 5 connection issue
vzw_customer_support
Customer Support

Let's ensure we get your iPhone 5 running in tip top condition once again, Starkeef. If you move the individual to speakerphone can they hear you and vice versa. Does the device appear to be in headset mode?

YosefT_VZW
Follow us on Twitter @VZWSupport

0 Likes