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iPhone 5 connection issue

Suddenly, today, my iPhone 5 began giving me a problem. Out of the blue, I hear the person I called but they can't hear me. Tried cleaning out the headphone jack. Did a reset. iTunes works in that I can hear music from the speaker. I can hear the person I called with headphones plugged in. But nothing from the speaker. Is this a hardware problem? Or a Verizon issue?

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Re: iPhone 5 connection issue
Customer Support

Let's ensure we get your iPhone 5 running in tip top condition once again, Starkeef. If you move the individual to speakerphone can they hear you and vice versa. Does the device appear to be in headset mode?

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