Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
iPhone 5 dies suddenly and will not restart or hard reset
Ycrash66
Member

My iPhone 5 died suddenly.  It will not hard reset. iTunes does not recognize it.  When plugged into wall charger or laptop the screen flashed the apple for about 3 seconds then off for 3 to 4 seconds.  Anything else to do before turning it in?

Labels (1)
0 Likes
Re: iPhone 5 dies suddenly and will not restart or hard reset
vzw_customer_support
Customer Support

Yikes! We want to make sure that your device is reliable as it should be Ycrash66! It appears that you have tried a few steps which are very helpful. Is there any physical or liquid damage? When flashes on and back off, does it eventually stay on? Try to hold the power and menu button simultaneously, does it stay on? If not, please send me a follow request and include your mobile number and a good contact number.

Thank you,

Lena_VZW
Please follow us on twitter @VZWSupport

0 Likes