I know that this issue has been reported by many users in this and other forums, but I thought I would share my story too.
I have a iphone 5 that is exhibiting the following issues:
- When I am downtown Boston and certain areas in MA, incoming calls go straight to voicemail. The phone does not ring and the only way to tell if people called me is if they leave a voicemail
- When I make calls, my phone numbers shows as blocked at the receiving end. So if people block anonymous calls then I won't be able to call them
I opened a ticket with VZW and this is what has been done so far to no avail:
- Got a replacement phone
- Changed the SIM card
- Verizon Re-provisionned the phone number
- Disabled LTE
- Reset Network Settings
- Power cycle the phone (many many times)
Verizon said my issue is due to network extenders in the area. Well, if this is true then thousands of VZW customers would have this issue as network extenders are all over the place in Boston. So far VZW does not have a solution to my problem.
My next step is to reactivate my old iPhone 4S to see if it is a iPhone5 issue or something else. will keep you posted.