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iPhone 5 ineligible for global services?
askreamer
Member

I am a US Verizon customer traveling in Mexico. I'm trying to add global services (data)  via the Verizon website only to be told that my device is ineligible.  Of course, I can't access live chat for some reason.  My account is paid in full.  Does anyone know why this is the case or have any advice? Thank you.

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Re: iPhone 5 ineligible for global services?
rcschnoor
Sr. Leader
Sr. Leader

Of course, it would be cheaper to simply get a SIM card from a local provider in Mexico. Make sure you keep your original SIM card to replace it in the phone when you return to the US.Smiley Happy

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Re: iPhone 5 ineligible for global services?
budone
Sr. Leader
Sr. Leader

Should have been done prior to leaving. But you can try calling global services and maybe they can add it.

1-908-559-4899.

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Re: iPhone 5 ineligible for global services?
rcschnoor
Sr. Leader
Sr. Leader

Of course, it would be cheaper to simply get a SIM card from a local provider in Mexico. Make sure you keep your original SIM card to replace it in the phone when you return to the US.Smiley Happy

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