Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
iPhone 5 will not connect to WiFi.
CEShoe
Member

My iPhone 5 says it is connected, but it still won't load web pages or run any other apps that require Internet. All other devices in the house connect to the same WiFi, and the same problem iPhone 5 won't connect to WiFi anywhere else.

I've tried all the troubleshooting tips, even tried to restore the iPhone, but no luck. Any other suggestions? It's still under warranty at less than a year old. Will Verizon or Apple take it back or try to fix it?

Labels (1)
Tags (3)
0 Likes
Re: iPhone 5 will not connect to WiFi.
vzw_customer_support
Customer Support

Hello CEShoe,

I am so sorry to hear that you're having issues with the wifi on your iPhone. If you've tried to restore your phone, and are still having issues, the warranty is the next step. If there is no physical or liquid damage to the phone, we can replace the device at no charge. A warranty replacement can be ordered by calling 800-922-0204, or by visiting a store. One of our Technical Support reps will be able to discuss your device issue with you, and provide your replacement options.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

0 Likes