iPhone 5C email issue

[VPOPX2]

Nope. Nothing. Just normal patches.

Sent from my iPhone

[vzw_customer_support]

Thanks for the update, VPOPX2. Do you know if these are span emails coming through or does your email application give you a way to manage the spam to try to avoid receiving them?


Thank you!

EdW_VZW       
Follow us on twitter @VZWSupport

[VPOPX2]

Not spam. These are regular emails that re appear after they have been reviewed opened and/ or deleted. The account is a verizon.net email address so spam is controlled at receipt before being pushed to the device.

Sent from my iPhone

[vzw_customer_support]

VPOPX2, thanks for these details. Your device is designed to sync all e-mails that come in to that verizon.net email address. As a result, you will need to change the e-mail settings for that address on a PC or laptop to correct this issue from occuring on your wireless phone.

LasinaH_VZW
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[VPOPX2]

what settings? The PC is the same push methodology to outlook and the

phone is independent. I have reviewed the settings on the phone and on the

actual verizon mail site for her account. Everything seems correct. What

are you suggesting?

On Thu, Jun 26, 2014 at 10:54 AM, Verizon Wireless Customer Support <

[vzw_customer_support]

I'm really sorry VPOPX2. The following link should actually help you with these settings: http://bit.ly/1m0gBRw . Please keep us posted to see if this corrects the issue.

Thank you,
VanessaS_VZW
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[VPOPX2]

Ok, the link is a little dated since most of the world uses outlook

2007/2010/2013... that being said, outlook is not the issue, the phone is

retrieving deleted and opened emails and thinks they are new. I was really

hoping for something I hadn't thought of here. I am a former CIO for a $32

Billion company... I am very versed in Exchange, Outlook and the microsoft

suite. What I am stuck with is how the iPhone is not syncing with the

verizon email account properly and why this occurred in the last 2 weeks if

nothing changed...

On Thu, Jun 26, 2014 at 12:18 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

@VPOPX2,

Let's figure this out! Have you already deleted the email from the phone and re-added it? Have you done a hard reset since this start happening? If you sign into teh email account on your computer are the old emails still there?

JohnB_VZW

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[VPOPX2]

yes, deleted the account and set it up again... yes on the hard reset, yes

on the computer and on verizon webmail. verizon webmail had 362 emails on

the server, nothing open on the computer, the phone loads 6000+ randomly...

The computer does have the old emails but they display open not new...

On Thu, Jun 26, 2014 at 1:25 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Thanks for trying VPOPX2. If this was a complete factory reset of the device that is the final troubleshooting step. Have you had the opportunity to take it to an Apple store?

JonathanK_VZW
VZWSupport
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