Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
iPhone 5c problem with charger

So the charging unit that came with my phone, legitimately in that plastic iPhone 5c case w/ the iPhone, will not charge my phone but rather prompt this message: "This cable or accessory is not certified and may not work reliably with this phone."

If I ignore it, and leave my phone connected to its charger, the battery will lose all charge over time.

My main problem starts here though, last week, I brought my charger to the verizon store to replace it, but when I got there, it was charging w/o any problems. So I brought it home again and it worked until now, a week later. The same message is popping up and it won't charge.

Labels (1)
Re: iPhone 5c problem with charger
Customer Support

That is a problem for sure! We need to make sure you are able to charge your device without flaw. You would need a new charger. Is there any damage to your charger? Have you tried using that charger with another phone to rule out any phone issue?

Follow us on Twitter @VZWSupport