iPhone 5c
spjosef
Newbie

My iPhone powers off whenever I take it off charge.have to keep a portable charger with me and keep phone on charge. Battery is always at 100%.

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Re: iPhone 5c
47seijar
Specialist - Level 2

Time to hit the Genius Bar at an Apple Store. Your battery may be "consumed" or worn out. Apple can replace the battery with a brand spankin' new one for about $80, even if you don't have AppleCare.

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Re: iPhone 5c
vzw_customer_support
Customer Service Rep

Having a phone that stays on when needed is huge. I apologize for the trouble. We need to figure out if the issue is hardware or software related. If you try settings>general>about> version, what version do you have? How long has it been this way? We will help make things right.BobbyN_VZW
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Re: iPhone 5c
vzw_customer_support
Customer Service Rep

Let's look further into this spjosef. Did anything specific happen right before this began? Have you had a chance to try a different charger/USB adapter? What software version are you running in Settings>General>Software Update? Please share. Thank you.

TominqueB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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