Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone 5s and Email help.
esgross
Member

I ordered the iPhone 5s at 2:20 central time from Verizon and got no email. I then realized that the email that was set up to an old email address so I
never got my confirmation email or tracking email. I also cannot tell if my phone got back ordered or not(I got the gold so chances are high for that..) If I ordered it this early is it likely to be on time or not? Also is there any possible way for me to get the emails that I missed about my iPhone sent to my new email?

Labels (1)
0 Likes
Re: iPhone 5s and Email help.
arianas2004
Member

Same exact thing happened to me, I ordered at 12:11 Pacific time. My order doesn't show up in the documents/receipts section and my card hasn't been charged, but per my convo with the verizon rep yesterday, it is set to ship on 9/24. I'm getting nervous since nothing shows up on verizonwireless.com, but I guess telephone confirmation is always good. Try calling them?

0 Likes
Re: iPhone 5s and Email help.
adh1006
Member

Do you have your  pre-order or order number? You can use that to check order status. Just keep on checking. It will update. Mine had the same date 9/24. Received shipping e-mail around 5pm. I found out that it shipped before I received the e-mail by constantly checking my order status online.

0 Likes
Re: iPhone 5s and Email help.
esgross
Member

I do not have my pre-order or order number because the email was sent to the wrong one, so I don't know if it got pushed back either. what number do I call to talk to a rep?

0 Likes
Re: iPhone 5s and Email help.
esgross
Member

I do not have my pre-order or order number because the email was sent to the wrong one, so I don't know if it got pushed back either. what number do I call to talk to a rep?

0 Likes
Re: iPhone 5s and Email help.
adh1006
Member

Call 1-800-922-0204.

0 Likes
Re: iPhone 5s and Email help.
vzw_customer_support
Customer Support

Esgross, I'll be happy to check the status of the order for you and provide a confirmation number. If you haven't already called in, please accept my follow request and send me a private message with your name and mobile number so that I can check.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

0 Likes