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iPhone 5s is not sending me an access code on back up assistant
teegeef
Member

Hi my back up assistant on my iPhone 5s is not sending me an access code.. I was told to download Verizon cloud and now all my contacts are missing!!

I have been very patient its been over a week and Verizon has not recovered my recent contacts.. VERY FRUSTRATED!! Why hasnt  someone found a solution? I need my contacts!!!

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Re: iPhone 5s is not sending me an access code on back up assistant
vzw_customer_support
Customer Support

teegeef lets get you back in the loop! We apologize for the delay and the inconvenience that this has caused! We'll get right to work to see what's going on for you. Please accept my follow request and send a Direct Message to access the account.

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: iPhone 5s is not sending me an access code on back up assistant
teegeef
Member

This issue still hasn't been resolved! Almost .. It's going on 10 days

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Re: iPhone 5s is not sending me an access code on back up assistant
vzw_customer_support
Customer Support

We definitely want to get this working, teegeef. Were you able to accept AshleyS_VZW's follow request here? If so, please ensure you send a follow request to "AshleyS_VZW" and then you can start a direct message.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: iPhone 5s is not sending me an access code on back up assistant
teegeef
Member

how do I do that?

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Re: iPhone 5s is not sending me an access code on back up assistant
tikibar1
Sr. Leader
Sr. Leader

You should have a Follow request in your forum inbox from Ashleys_vzw that you'll need to approve.  You'll likewise need to send them a Follow request by hovering over their avatar ashleys_vzw and clicking the Follow button; they'll then need to approve that Follow request.  Once you both are Following each other, then you can send them a direct message by again hovering over their avatar and clicking Message.

How To: Direct Message

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Re: iPhone 5s is not sending me an access code on back up assistant
vzw_customer_support
Customer Support

I can clarify teegeef! Just follow these instructions and you'll be able to send a direct message in no time! http://vz.to/1kRBMUT

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: iPhone 5s is not sending me an access code on back up assistant
teegeef
Member

I AM VERY FRUSTERATED THIS ISSUE IS GOING ON FOR 3 WEEKS AND NO RESOLUTION!!@ashleys_vzw

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