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iPhone 5s will not respond.
junebug952
Member

Will not power on or off.  It rings when a call comes in but I cannot answer the phone.  Have tried hard reset, but no response.  Can anyone help?

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Re: iPhone 5s will not respond.
vzw_customer_support
Customer Support

Hi junebug952, having a phone not responding and it is importart your phone is working.  With it not going off or on along with not being able to answer calls is very concerning. I am here to help to get your phone working properly. Does your device have any physical or moisture damage? Does the device have a blank or black screen? Share some details so I can find a solution. 
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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