Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
iPhone Clean ENS, but iCloud Activation Lock?

Please somebody help me. I purchased an iPhone 5 with a clean ENS, however the iCloud Activation Lock is in effect? Should I return the phone or being that it is a clean ENS is there another way around it, because I know that while that lock is set I cannot use my new phone at all

Labels (1)
Re: iPhone Clean ENS, but iCloud Activation Lock?
Not applicable

I am going to assume this was bought second hand? Not from verizon but from an individual or online purchase?

Someone has locked the device, it cannot be used. The previous owner locked it due to loss or theft. They did not report the device to their carrier so naturally the id is clean.

If this was a one on one sale get the previous owner to remove the activation lock, if they refuse get your money back.

I cannot caution people enough on these so called purchases.

Good Luck