Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone Mail App
DBrattt
Member

I have two iPhone 5s.  On one of them the Mail App works perfectly with Verizon.net with no issues.  On the other hand, the other iPhone 5 has had continual issues with email using Verizon.net.  Big time data useage (even on Wifi) and inability to receive and send messages.  After talking with multiple customer service reps including corporate, I have been advised by a Tech Manager that this is a known issue with the iPhone and is an Apple software problem which should be fixed in the future.  I have been advised to use the FIOS app to check my email.  Has anyone out there experienced this issue? 

Labels (1)
0 Likes
Re: iPhone Mail App
ierosistible
Member

1. If your iPhone was purchased less than 90 days ago, call Apple support - you have complimentary phone support for 90 days.

2. If your iPhone was purchased more than 90 days ago, but less than a year ago - call Apple support and BUY APPLECARE PROTECTION PLAN PLUS.  I CANNOT stress this highly enough - it is worth every single penny.  APP+ extends both your phone support AND hardware warranty to two years from date of purchase.  Be sure to get the PLUS part - that's what covers two incidents of accidental damage from handling.

3. If it was purchased more than a year ago - call Apple Support and spring for the $19 to get an Apple iOS advisor to work with you.  That $19 covers your issue for 30 days - so if they offer you a fix, and the problem recurs within 30 days - you don't have to pay again.

4. At the very least, go to the Apple support site and check the discussion forums there - you will find many, many experiences Apple users there who may help you for free.

0 Likes