Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
iPhone asks for Billing Zip Code and last 4 digits of SSN
karpovskii
Member

Bought a new iPhone on eBay. The seller used it as an upgrade and now I can not activate it, the phone asks me to type billing zip code and last 4 digits of SSN.

Is there any other way I can activate it? The seller doesn't want to give this info to me....

Can some VZW representative give me an answer here?

Thank you very much!

Labels (1)
0 Likes
Re: iPhone asks for Billing Zip Code and last 4 digits of SSN
Ann154
Expert
Expert

The seller should have activated another phone on the line they purchased the phone on. They don't need to give you their personal account information. The phone needs to have a clean ESN. You can try to activate it through your MyVerizon account online. If the process claims the ESN isn't eligible to activate on your account then you have a problem.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: iPhone asks for Billing Zip Code and last 4 digits of SSN
vzw_customer_support
Customer Support

Congrats on the new phone. I would love to help. It sounds to me like the phone is still active on the sellers account. Can you check with them to ensure that the device was replaced? If not, you will no be able to activate the phone. Let me know if you need additional assistance.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

0 Likes