I recently purchaced a new iPhone 5. Within a month the microphone stopped working. The Verizon wirelss store I purchased it at referred me to the Apple Store. At the Apple store I was told the "new" phone has been tampered with, it was opened, additional items was placed in my phone, and it has liquid residue inside. Needless to say Apple say the warranty is voided, Verizon say they sold me a new phone, and no one can help me. As the consumer, I ended up paying a additional money to replace this phone that was tampered with somewhere before I took ownership.