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iphone 5 insane data usage
PBR1956
Member

I have had an iPhone on AT&T since launch. I never went over a gig in any month. I have used half a gig in 2 days with Verizon!! Worse, it uses LTE while I am at home with a rock solid wifi connection. If I turn cellular off altogether I can still see, for example, a YouTube video. But if I leave it on, while still connected with wifi, it ***** data like a vampire. I don't stream video, use Itunes match, pandora, etc.

A single view of a regular web page--say, NY Times, will register as 15mb!!!


And, all day, it leaks data even with no apps running!

I spent over 4 hours on the phone with Verizon.  I called today to check the status of this problem, and found that they had not even opened a ticket!!

They have assured me that I will not be charged for any overages, but this is a huge problem.  My wife's ATT Iphone 5 has used maybe 100 mb in the same period, which would be completely consistent with our usage.

So far, nobody at Verizon has said a peep, but this is all over the place:

http://forums.macrumors.com/showthread.php?t=1456838

http://tidbits.com/article/13304

http://forums.macrumors.com/showthread.php?t=1454883&page=3

https://discussions.apple.com/thread/4373365?tstart=0

Will Verizon acknowledge the problem and what is being done?  There are going to be a lot of shocked people when the bills come out!  This is a billion dollar plus problem, and I hope that they start to take it seriously.

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Re: iphone 5 insane data usage
boxermansr
Novice

Apple/Verizon released a "carrier update" sometime last week that is/was supposed to fix this issue. Try connecting your phone to your computer and doing "check for updates" in iTunes, it should (provided you didn't already get it) tell you that there is a carrier update - if you already do/did get it, then I dunno, I don't use wifi at all, since I have unlimited data, so I couldn't say if the update did/does fix the issue, but in case you haven't gotten it yet, give that a shot, it may fix it.

For more info on the update --> http://support.apple.com/kb/HT5526

View solution in original post

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Re: iphone 5 insane data usage
MIGUE
Member

I AM IN THE SAME PAGE BODY I TALK TO THEM AND ALL THE OFFERD WAS TO CHANGE MAY PLAN TO 4GB CAUSE 7 DAYS INTO MY BILLING CYCLE IM AT 1.5G WHEN I WAS AVG. 1.8 EVERY 30 DAYS THEY DIDNT WANT TO ACCEP THAT THERE IS A PROBLEM I HAVE TILL TOMORROW TO SEND MY PHONE BACK AND FINISH MY CONTRACT USING MY OLD PHONE AND MAYBE GO TO ATT. I LIKE VERIZON BUT THIS IS A BIG PROBLEM THEY ARE CLOSING THEIR EYES SO THAT THERE WILL BE A LOT OF PEOPLE THAT WILL BE CHARGE BIG TIME. HOPE THE DO SOMETHING ABOUT IT.

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Re: iphone 5 insane data usage
B33
Sr. Leader

That's what happens when you get a 4G Device My Maxx is Doing the Same Thing it's nice to get a slice a of the Good & fast stuff but it'll kick you in the Butt in the short end.. Want a Solution either Try Wi-Fi or Go back to a 3G Device..

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Re: iphone 5 insane data usage
bodean
Member

Thats why when I get the iphone 5, im paying full price, and keeping my unlimited data. Not going to get screwed by these data limit/caps as mentioned above.

Re: iphone 5 insane data usage
boxermansr
Novice

Apple/Verizon released a "carrier update" sometime last week that is/was supposed to fix this issue. Try connecting your phone to your computer and doing "check for updates" in iTunes, it should (provided you didn't already get it) tell you that there is a carrier update - if you already do/did get it, then I dunno, I don't use wifi at all, since I have unlimited data, so I couldn't say if the update did/does fix the issue, but in case you haven't gotten it yet, give that a shot, it may fix it.

For more info on the update --> http://support.apple.com/kb/HT5526

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Re: iphone 5 insane data usage
homeistexas
Novice

I did the update and The fix is not working. When the phone is on wifi it uses cellular data. The only way I can stop it is to turn cellular data off. The phone is using cellular data for everything when I go away from the wifi and turn my cellular data on it even uses it for text and it eats data when im not even using the phone.

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Re: iphone 5 insane data usage
spocksdad
Member

Fix appears to have worked for me, maybe, knock on wood. I've been going back and forth with support, I don't recommend it unless you take sedatives beforehand. First time I looked about a week ago, 7 days into using my new i5, I had a gig, with me being home on wireless almost the entire time. Also I don't do movies or stuff like that, in the past couple years my monthly average has been about 300mb. So I contacted them and pointed that out, phone was new, no movies, on wireless, phone itself reported 180mb. I got a response that I must have an app running in the background. I decided it wasn't worth it to try to get through their boilerplate responses since I had 1 gig and my limit was 2. Then it jumped up again, can't remember how much. Support: must be an app running in the background. So I left it again.Then a couple days later I got, in succession in 30 seconds, text warnings for 75%, 90%, and then over. So I went and looked, as I had been every few hours, according to them I had used 3.5 gigs in 6 hours. I went back to them again, with all the same info plus the latest event, this time I got "it seems like something might be wrong." I'm sitting on that message wondering how it is their support could not have taped to their foreheads knowledge of the bug. Where is the "we are aware of the problem." Anyway, since the fix 2 days ago my use has been pegged at at almost 5gb, not moved. Now I have to go look because who knows.

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