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iphone 5 issues, wifi connectivity and microphone peroblems
KLStock1
Member

I've had my iphone 5 for 6 weeks now and am experiencing several problems.

The biggest, starting today: my microphone just stopped working. I can hear callers, they cant hear me. voice activation and Siri also cannot hear me. Anyone else had this problem?

Also, whenever I'm in a wifi area, my phone takes FOREVER to connect to any apps/websites, and almost always times out. How do I get around this?

Any advice you all can offer would be greatly appreciated 🙂

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Re: iphone 5 issues, wifi connectivity and microphone peroblems
vzw_customer_support
Customer Support

That is not cool and certainly not a known problem KLStock1. Do you happen to have a case on the device or a screen protector? Have you tried to remove the case/screen protector? You may also try a reset, power off the device and back on to test. Can these callers hear you on speaker phone?

Share the additional details so that I can better assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport 

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Re: iphone 5 issues, wifi connectivity and microphone peroblems
KLStock1
Member

I ended up going to the Genius Bar at Apple, and they replaced the phone.

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