Don't fret any longer, matthewThomas!
Normally, a soft reset http://bit.ly/10zN7zE is what is needed to get the phone out of a frozen screen setting. Did that happen to work for you?
I'm sure we can help you get that line canceled. Just so you know, that is a dreaded word around here. Is there any particular reason why you want to cancel it? I have sent you a message so we can discuss it further.
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