Hi there Tammy1022!
We want to make sure you have stable services! Let's figure this out together.
Do you have your Wifi turned on? Make sure it's off here: http://vz.to/19Zytmm
What about LTE? Make sure it's on here: http://vz.to/1cZS2e3
If you still run in to issues try resetting your network settings here: http://vz.to/19REjIN
Keep us posted!
Please follow us on twitter @VZWSupport
If you click on the appropriate hyperlinks (what's in blue) in that post, it takes you to instructions on how to ensure that your iPhone 5 has wi-fi turned off and that your LTE is turned on.