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iphone 5 trade-in scam

I just mailed in 2 perfectly working iPhones 5 (bought 2 new iPhones 6) last month only to hear back a month later that I only got a $36 gift card, and that the other phone is lost!? I am appalled at Verizon's dishonesty & poor service and I want my money back. Like many others on this forum, I will not trust Verizon again.

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