iphone 5 went dead. can not start it back up. Have it in charger and it is dead

[walker485]

I phone 5 is dead. will not turn on. have it in charger, nothing,

[vzw_customer_support]

I'm so sorry to learn your iPhone 5 will not turn on walker485! I know not having a working phone can be one of the worst things to happen now days. Especially when we have a lot of our life stored on it. Let's see what we can do to fix this problem.

How long have you had the iPhone 5? Do you know if it was exposed to liquid, or dropped at all? When did it stop working? We would have to look at it to see if there is any damage, and the warranty options. Or if there is any damage, do you have insurance? If so, you can file a claim at http://bit.ly/T3945e or by phone at 888-881-2622. Please keep us posted on the status of your phone.

Thank you,
VanessaS_VZW


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