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iphone 5s still no update on shipping.
bkeck
Member

Still no shipping notification. I never even received the email that people got about shipping postponed. anyone else not get the updated email notification?

Order information edited as required by the Terms of Service

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Re: iphone 5s still no update on shipping.
jgrooms85
Member

My confirmation email looks just like that, and I haven't received anything else since. I ordered mine on the 20th as well. I don't know what's going on.

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Re: iphone 5s still no update on shipping.
bkeck
Member

and when i search my preorder number i get:

We received your order and it is in process. Payment not taken yet.

Expected Ship Date: Not available at this time.

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Re: iphone 5s still no update on shipping.
Core2
Sr. Member

Ordered 2 5s phones on the 20th, got one on the 25th, and still waiting for the 2nd phone here.

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Re: iphone 5s still no update on shipping.
Kknueve
Member

I also ordered on the 20th, did not receive any information from verizon and when checking my order it still lists 9/24/13 as the ship date. When I called in on the 4th time calling in they told me I was sent an email, which I never received, telling me it would not ship until 10/16!!  My brother ordered at the same time and received both his phones on 9/25, pretty ridiculous!

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Re: iphone 5s still no update on shipping.
bkeck
Member

still no update here. when i look at the preorder number still says the same thing. i can type in any last name with the number and that comes up. if i check orders history there is no order. i try get get an update from online chat and need a billing password? i have no idea what it is nor does my mother who i share the account with. also now when i log on it says I'm eligible for an upgrade before it said i wasn't because a phone was ordered. beginning to think my order was canceled. ive also been waiting this long before canceling myself because i had paid for the phone with a visa gift card and have since destroyed the card because i used it. Im going to go the a store and see if they can help.

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Re: iphone 5s still no update on shipping.
jgrooms85
Member

I still don't have an update either. I just checked again and it still says the same thing. It says that they've received the order and it is in process. Expected ship date 10/7. This is ridiculous!

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Re: iphone 5s still no update on shipping.
vzw_customer_support
Customer Support

Hi bkeck,

Depending on the date you ordered your phone, your order may still be in process as the iPhone 5S has a very high demand and order surpassed expectations. Did you make it to the store? Were they able to assist you further? Please provide the date you ordered your device and I will check on estimated shipping date.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: iphone 5s still no update on shipping.
bkeck
Member

i ordered it 9/20

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Re: iphone 5s still no update on shipping.
vzw_customer_support
Customer Support

Thanks for information bkeck! As I checked my resources, I see that shipping date for devices ordered on 9/20/13 also vary depending on color and memory size. Please provide color and memory size and I will be able to narrow down the estimated shipping date.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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