Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
iphone 5s touch screen is froze

My husband has an iphone 5s and it was working fine up until this afternoon. It will power up and he can click the home button and get to the main screen but nothing happens when he presses any of the apps. He also when trying to shut down can't swipe to shut down. We tried the soft restart by holding the power key and the home button til the apple logo comes up but still didn't help. He has a full battery too.

Labels (1)
Re: iphone 5s touch screen is froze
Customer Support

Nacargirl1997, we want to ensure that yourHusband’s phone is in working order. Let’s work together to see what’s going on and how we could help. Is there any moisture or physical damage to the device? Is his software up to date on the device? If you are unsure, please go to Settings>General> Software Update on your device.


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!