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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iphone is disabled
echase1
Member

I have tried three different ways to enable my son's iPhone.  He does not remember his password.  Please help.

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Re: iphone is disabled
vzw_customer_support
Customer Support

Oh no! Getting locked out of a phone is never fun echase1. We want him to be able to get back into his device. You will want to see about doing a recovery mode restore. Click here for steps: http://spr.ly/6581BPJlZ.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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