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is it possible to restore photos that were not backed up, after a factory reset?
dave1127
Member

my phone crashed and had to do a factory reset yesterday. lost all photos and had not backed them up. Can they be retrieved any way?

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Re: is it possible to restore photos that were not backed up, after a factory reset?
vzw_customer_support
Customer Support

I'm sorry to learn that you erased pictures that were not backed up dave1127! Unfortunately, there is no way to restore deleted pictures if the were not saved to a cloud service or memory card first. I recommend using the Verizon Cloud http://vz.to/14QbP0I to keep a safe copy of your precious memories going forward.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: is it possible to restore photos that were not backed up, after a factory reset?
vzw_customer_support
Customer Support

I'm sorry to learn that you erased pictures that were not backed up dave1127! Unfortunately, there is no way to restore deleted pictures if the were not saved to a cloud service or memory card first. I recommend using the Verizon Cloud http://vz.to/14QbP0I to keep a safe copy of your precious memories going forward.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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