Help is here! We definitely want for your device to sync with your computer. I sync my phone to my computer regularly to do a backup. Have you ever been able to connect your phone to your computer? When you plug in the USB cable into the port, does it bring up any messages on the phone screen or the computer screen?
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!