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my internet is down
cabnme2003
Member

My phone doesn't have internet

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Re: my internet is down
Weth
Sr. Leader

Did you reboot it?

Hold down the power/wake button on the side until you get the off switch. Turn off, wait a minute, To turn back on press and hold the same power/wake button until Apple logo comes up.

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Re: my internet is down
Snn5
Sr. Leader

Do you have data enabled and in a data signal area?

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Re: my internet is down
cabnme2003
Member

Please explain how my sons phone has used almost 2 gb in 10 days?  He has been at home and using our router what all of the other phones use as well 

Phone number removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: my internet is down
Weth
Sr. Leader

Every wifi router has dead or weak zones.  Phones will switch to cellular automatically in these situations without the user aware unless he or she is always watching the status area.   Watching video the 2 GB could be used up in less than an hour. 

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Re: my internet is down
vzw_customer_support
Customer Support

cabnme2003, I always account for my data and how it is being used. Has anything changed on his device when the problem started? Let’s make sure his WiFi assist is turned off. http://vz.to/1RU8Vz2

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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