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my iphone 5s can no longer connect to wifi, what do I do?
mclfour
Member

Since yesterday my iphone no longer connects to our wifi. I turned it off and on and it worked a few times but it no longer works now. ANy suggestions what to do?

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Re: my iphone 5s can no longer connect to wifi, what do I do?
Weth
Sr. Leader

Is this any wifi, or just one particular wifi spot? Did you fully reboot the phone? 

Things to try:

reboot phone

forget wifi connection and then reconnect

reboot wifi router

reset network settings and then reconnect with wifi. 

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Re: my iphone 5s can no longer connect to wifi, what do I do?
vzw_customer_support
Customer Support

We have to make sure your phone can connect to WIFI. We are here to help. Without speaking with you, the first two things I would have you do is the check for new software updates. I would also have you reset your network settings. I have provided links below that will give you the instructions?

Software update: http://vz.to/2b9n5wb


Reset network settings: http://vz.to/2bfgteW

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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