Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
my iphone 5s can no longer connect to wifi, what do I do?

Since yesterday my iphone no longer connects to our wifi. I turned it off and on and it worked a few times but it no longer works now. ANy suggestions what to do?

Labels (1)
Re: my iphone 5s can no longer connect to wifi, what do I do?
Sr. Leader

Is this any wifi, or just one particular wifi spot? Did you fully reboot the phone? 

Things to try:

reboot phone

forget wifi connection and then reconnect

reboot wifi router

reset network settings and then reconnect with wifi. 

Re: my iphone 5s can no longer connect to wifi, what do I do?
Customer Support

We have to make sure your phone can connect to WIFI. We are here to help. Without speaking with you, the first two things I would have you do is the check for new software updates. I would also have you reset your network settings. I have provided links below that will give you the instructions?

Software update:

Reset network settings:

Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!