Marymichael, that is a fantastic question. I want to make sure that you can get a new device with the best offer we have. Weth did bring up a very good question. Where did you get the replacement device from? Was this phone replaced due to a manufacture defect? Please keep us posted.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!