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new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
Solved! Go to Correct Answer
Correct answers
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https://discussions.apple.com/thread/3497582?start=30&tstart=0 Multiple solutions Good Luck
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https://discussions.apple.com/thread/3497582?start=30&tstart=0 Multiple solutions Good Luck
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Can you give more details?
Is the phone activated?
Are you receiving a good cellular signal?
Is the voice/phone function working (ie can you make and receive phone calls)?
What happens when you try to send a text message?
What happens when you try to receive a text message?
Is iMessage enabled?
From what type of phones (Android, iPhone, Windows, non-smartphone, etc) are you trying to receive the messages?
Same for sending.
Have you tried a hard reset on the phone?
Is the iOS updated to the latest version?
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sibakis, this is a mystery to us too! Let's take a closer look. Try disabling SMS messaging in Settings>Messages>SMS
You will then need to enable the message back on by following the same steps listed above and power your device off/on. Keep us posted.
LasinaH_VZW
Follow us on Twitter @VZWSupport
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Tried that, 5S still not able to send or receive.
Sent from Ric
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator
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please see my replies below in red
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There is no reply other than this one. Not in Red or any other color.
Did you go to where I told you? Just go there and look at the fix.
Good Luck