Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
sibakis
Member

new (yesterday)  iPhone 5s does not receive or send text messages, any ideas?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
Not applicable
0 Likes
Re: new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
Not applicable
0 Likes
Re: new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
ttipgem
Sr. Member

Can you give more details?

Is the phone activated?
Are you receiving a good cellular signal?

Is the voice/phone function working (ie can you make and receive phone calls)?
What happens when you try to send a text message?
What happens when you try to receive a text message?
Is iMessage enabled?
From what type of phones (Android, iPhone, Windows, non-smartphone, etc) are you trying to receive the messages?
Same for sending.

Have you tried a hard reset on the phone?

Is the iOS updated to the latest version?

0 Likes
Re: new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
vzw_customer_support
Customer Support

sibakis, this is a mystery to us too! Let's take a closer look. Try disabling SMS messaging in Settings>Messages>SMS

You will then need to enable the message back on by following the same steps listed above and power your device off/on. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
sibakis
Member

Tried that, 5S still not able to send or receive.

Sent from Ric

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

0 Likes
Re: new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
sibakis
Member

please see my replies below in red

0 Likes
Re: new (yesterday) iPhone 5s does not receive or send text messages, any ideas?
Not applicable

There is no reply other than this one. Not in Red or any other color.

Did you go to where I told you? Just go there and look at the fix.

Good Luck

0 Likes