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no service on iPhone 5 after update 10.0.2
SEAMCC77
Member

My wife updated her phone to 10.0.2 today and she has not been able to call out or receive a call since.  We have powered off several times, removed the SIM card a couple of times, we have reset the networks and still nothing and not only that, sometimes when we try to make a call and the call has failed an AT&T pops up where the Verizon is on the top of the screen.  My phone is not having any issues and we are on the same plan. Any advice?

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Re: no service on iPhone 5 after update 10.0.2
Acrillix
Sr. Member

I would suggest ensuring you are in a strong LTE VZW Coverage area and power cycling the phone.

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Message edited by Verizon Moderator

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Re: no service on iPhone 5 after update 10.0.2
vzw_customer_support
Customer Support

Having reliable service is a must, SEAMCC77. It is indeed alarming that the software update has caused the service to not work on your wife's phone. Let's get to the bottom of this. Is the iPhone 5 a Verizon phone? What zip code is this issue occuring at?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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