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no sound when call is made

I can't hear anything after I pick up when someone calls. Also if I call I can dial but still I hear nothing. help please!

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Re: no sound when call is made
Customer Support

Hello Charley5,
Help is here! In order to better assist you I do need additional information. How long have you been experiencing difficulties? Is this happening in a certain location and on every call? What zip code are you in? If you haven't already, please try adjusting the volume while on the call. I look forward to hearing back from you.

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