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not reciving voicemail
elvan51
Member

Downloaded version 8.3 sotware on my apple iphone 5C, now I am not receiving voicemail.

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Re: not reciving voicemail
vzw_customer_support
Customer Support
Thanks for replying Elvan51
We appreciate the information. We don't have any known issues that would be causing this voicemail failure. Let's try this. Please power down then remove and reinsert the Sim card and retest. If the issue persists, I would recommend backing up the device and restoring it to see if an application is causing this issue.

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: not reciving voicemail
vzw_customer_support
Customer Support
elvan51,

Help has arrived! What date was the software update performed? Have you since attempted to reboot the device? How do you normally access the voicemail messages? Are you using the stock app? Do you get any error messages when attempting to access your voicemail messages? What zip code are you located in?

EfrainM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: not reciving voicemail
elvan51
Member

Software updated 04-13-15, I have rebooted my phone, I am using the stock app, don't get any error messages other than Visual Voicemail is currently unavailable. 

   

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Re: not reciving voicemail
elvan51
Member

Zip is 30349

  

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Message edited by Verizon Moderator

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Re: not reciving voicemail
vzw_customer_support
Customer Support
Thanks for replying Elvan51
We appreciate the information. We don't have any known issues that would be causing this voicemail failure. Let's try this. Please power down then remove and reinsert the Sim card and retest. If the issue persists, I would recommend backing up the device and restoring it to see if an application is causing this issue.

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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