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off button not working
MJbearden
Newbie
‎02-04-2015 08:03 PM

I got my iPhone 5c in the mail today.  I activated it and now the sleep/off button is not working.  Can i return it and exchange it for another one or pay extra for the 5s. 

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Re: off button not working
vzw_customer_support
Customer Service Rep
‎02-09-2015 05:17 AM

MJbearden, I want to make sure you are able to use the device that you are looking to upgrade to. You do have a 14 day worry free guarantee on the device for issues like this. I would recommend on taking the phone and all of the paper work that you received in the mail to a Corporate Store Location: http://bit.ly/3SdsA They should be able to do the replacement for you. Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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Re: off button not working
vzw_customer_support
Customer Service Rep
‎02-04-2015 08:41 PM

This is not what we want to hear MJbearden! We want your phone to perform as intended! Is this a brand you phone that you upgraded to, or a warranty replacement? We can explore options for you.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: off button not working
MJbearden
Newbie
‎02-04-2015 08:43 PM

This was a phone that I upgraded to

Sent from my iPhone

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Re: off button not working
vzw_customer_support
Customer Service Rep
‎02-06-2015 08:49 PM

Hello MJbearden!

Thanks for the information! As of today, how long have you had the device?

ChristinaB_VZW
Follow us on Twitter @VZWSupport

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Re: off button not working
MJbearden
Newbie
‎02-06-2015 09:25 PM

I got the phone last Wednesday February 4th

Sent from my iPhone

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Re: off button not working
winterbaby18
Specialist - Level 1
‎02-06-2015 09:25 PM

It sounds like your still under warranty so I would either get a replacement from VZW or contact Apple.

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Re: off button not working
MJbearden
Newbie
‎02-06-2015 09:26 PM

I've been using my old phone since the new one needs to be replaced

Sent from my iPhone

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Re: off button not working
winterbaby18
Specialist - Level 1
‎02-06-2015 09:29 PM

I would hope VZW would give you a new one rather than a replacement since you just received it. 

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Re: off button not working
Loquat
Master - Level 1
‎02-07-2015 06:19 AM

If VZW doesn't want to place nice, Apple usually will.  Go there and have it fixed or replaced...

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Re: off button not working
vzw_customer_support
Customer Service Rep
‎02-09-2015 05:17 AM

MJbearden, I want to make sure you are able to use the device that you are looking to upgrade to. You do have a 14 day worry free guarantee on the device for issues like this. I would recommend on taking the phone and all of the paper work that you received in the mail to a Corporate Store Location: http://bit.ly/3SdsA They should be able to do the replacement for you. Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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