one contact not receiving my messages

[pedsnurse23236]

Only one contact is unable to receive my text messages, all of a sudden.

[fernandobot]

if you tap and hold the last message sent to that person does it give you the option to "send as text message"?

if it does, try to send it as a text message and let us know if that makes a difference

[pedsnurse23236]

No it doesn't. Only contact this is happening.

Sent from my iPhone

Betty Hathcock Pugh, MSN, RN-CTC

[vzw_customer_support]

We definitely want to make sure everyone can receive your messages, pedsnurse23236. Are they on an iPhone as well? Does the message show as sent on your side? When did this start?

DanielK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

X

[pedsnurse23236]

Only one contact, started in past 7-10 days, shows sent and delivered on my end. Betty Hathcock Pugh, MSN, RN-CTC

7-10 days

O' GREAT SPIRIT

help me always

to speak the truth quietly,

to listen with an open mind

when others speak,

and to remember the peace

that may be found in silence.

Cherokee Prayer

From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Betty Pugh <pedsnurse23236@yahoo.com>

Sent: Friday, December 11, 2015 1:27 AM

Subject: - one contact not receiving my messages

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A message from the Verizon Wireless Community

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one contact not receiving my messages

created by Verizon Wireless Customer Support in iPhone 5s - View the full discussionWe definitely want to make sure everyone can receive your messages, pedsnurse23236. Are they on an iPhone as well? Does the message show as sent on your side? When did this start?

DanielK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

X

Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in iPhone 5s by email or at Verizon Wireless Community

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[vzw_customer_support]

I regret to see this is still happening with the one contact. Do you know if they are getting messages from other people? Are they able to send you messages? Do they happen to have Verizon service also?

This link http://vz.to/MLDgRr  shows great steps that you can try on your phone just to make sure the messages are working. We want to see if this truly is a problem on our end.

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[pedsnurse23236]

Contact has Intelos, no other contact problems

Sent from my iPhone

Betty Hathcock Pugh, MSN, RN-CTC

[vzw_customer_support]

I am eager to get to the bottom of this for you. I just sent a direct message so I can get more information from you.

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!