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password reset

trying to rest my phone 5 to get my pics from i cloud i want to reset it to factory but there is a password  its my wifes old phone she got the iphon 6 of course please help plus i want all here bull shit off it thanks for any help and the nearist apple store is like two hours away thank you guys for any help

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Re: password reset
Customer Support

We would love to be of help to make sure you are able to reset the phone. Are you saying the password your wife had on the old phone isn't working? Have you tried to reset it via iTunes

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