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phone freezing up and powering off on its own
Dena8626
Member

why is my Iphone 5S freezing up and it will power off and on for no reason

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Re: phone freezing up and powering off on its own
vzw_customer_support
Customer Support

We want your phone unfrozen Dena8626. Let's see what could be causing this here. Have you checked to make sure your software is up to date with your phone? Once you have confirmed this is up to date, please make sure all your apps are up to date as well. Is there any damage with your phone? Click here for examples of possible damage: http://vz.to/1FAmX2E.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: phone freezing up and powering off on its own
Dena8626
Member

There is no damage to the phone.  Phone and all apps are up to date.  This doesn't happen...let's say daily it is more random. At times I can pick it up and it will be off, sometimes it shuts down while I am on a call, sending and sometimes receiving messages...it is really random and aggravating.

Re: phone freezing up and powering off on its own
vzw_customer_support
Customer Support

Let's end the problems here for you Dena8626. We're going to make sure we get this fixed. Thank you for checking the previous items with your phone. The next step for us is going to be a network reset with your phone. Please follow this link for steps: http://spr.ly/6581BKUWS. Please let us know if the issues continue after following this reset.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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