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phone not shipped yet.
twhigh
Member

i ordered a new phone, 5s, a few days ago. the rep i was on the phone with told me it would be shipped overnight. its been 5 days and i have yet to receive an email or anything about my phone. no money has been taken out of my bank account either. why is it taking so long to ship?

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Re: phone not shipped yet.
vzw_customer_support
Customer Support

twhigh,

Congrats on your new iPhone 5s purchase! Let's find out what the hold up is in getting you your new phone. Did you receive an order number or location code after placing the order? Did you accept terms and conditions after the order was placed? Have you received any text messages from our Fraud team to confirm any kind of information? Please share details so we can further assist you.

KarenC_VZW
Follow us on Twitter @VZWSupport

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