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port successful on line but phone still will not work
xenasmommy
Member

i bought an iphone 5 recently and added it to my plan. however, the phone number was an at&t number and needed to be transferred. per the verizon website, the port was successful and the phone number linked with the phone is the at&t number but the phone itself still shows the temporary number verizon gave to us. every time you try to call from the phone there is an error message from verizon. no calls can be placed or received. we have reset the phone a bunch of times and still no luck. does the phone need a new sim and if so do the verizon stores have them in stock?

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Re: port successful on line but phone still will not work
Ann154
Expert
Expert

Did you turn off the AT&T phone and take the battery and SIM card out of that phone? Have you rebooted the Verizon Wireless phone since the port. The SIM card has to be reprovisioned with the new number. A reboot of the phone should trigger the reprogramming.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: port successful on line but phone still will not work
gina7239
Sr. Member

You need a new sim for the atat number. Once the card is assigned to one number you can't switch it to another.

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Re: port successful on line but phone still will not work
Ann154
Expert
Expert

gina7239 wrote:

You need a new sim for the atat number. Once the card is assigned to one number you can't switch it to another.

Unless they have changed the process since last year, I didn't need a new SIM card when I ported over my "AT&T" number over a temporary Verizon phone number on my Tbolt. I just had to turn off the phone and remove the battery on the HTC Aria for the port to be completed.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: port successful on line but phone still will not work
vzw_customer_support
Customer Support

I want to get you up and running ASAP xenasmommy! Are you still having difficulties with your port-in? ^JHK

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