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pw trouble
mocchio1
Member

I can't get my email pw to reset in my phone. It reverts back to the old pw every time I change it, even after it confirms it. Same with my iCloud pw.

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Re: pw trouble
vzw_customer_support
Customer Support

mocchio1, I know it's important to ensure your emails and passwords are set properly!  At times it's best to completely remove and re add the email account when changes are made to the userid/password. Here are the steps to do so http://vz.to/1uKZyG0 . Regarding your iCloud account; What happens when you try to access iCloud? Are you able to manage /view it on the www.icloud.com website?


TanishaS1_VZW

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