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replacement iphone 5

i just upgraded about 20 days ago from the iphone 4 to the iphone 5, yesterday my sound completely went on my phone. ive tried everything nothing worked...i was so upset because i just got the phone not to long ago, anyway verizon is sending me a replacement phone today, and im wondering when i set up the phone do i do it as a new phone or can i use backup from icloud? i was wondering if i did the backup from icloud will the same issue happen on the replacement phone?

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