Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
replacement iphone 5

i just upgraded about 20 days ago from the iphone 4 to the iphone 5, yesterday my sound completely went on my phone. ive tried everything nothing worked...i was so upset because i just got the phone not to long ago, anyway verizon is sending me a replacement phone today, and im wondering when i set up the phone do i do it as a new phone or can i use backup from icloud? i was wondering if i did the backup from icloud will the same issue happen on the replacement phone?

Labels (1)