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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
ship date or deliver by date?
jgolden319
Member

in the email i got after i ordered my iphone 5 it says deliver by: october 5 but when i type in the preorder number online it tells me that the ship date is october 5. which is true? i preordered on september 16th

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Re: ship date or deliver by date?
vzw_customer_support
Customer Support

Hi community,

The date in the email confirmation is the "Deliver By" date. All orders done by 9/19 and have no trouble when the payment processes will be delivered by 10/5. Please let us know if any other questions arise.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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Re: ship date or deliver by date?
ashleyhn
Member

I ordered mine on the 16th as well.  It originally said the ship/delivery date was 10/5, but I just got a shipping confirmation today.  It's supposed to arrive tomorrow.  So, I think it's supposed to mean deliver by the 5th.

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Re: ship date or deliver by date?
papertarget
Member

I have had CSR's tell me it's "delivery" date until that date arrives and then it becomes the "ship" date LOL.  Either way the majority of customers have been getting their iPhones BEFORE the date given to them in the email.  Verizon was given those dates by Apple as to when the iPhones would be available to Verizon as well as other carriers.  Apple obviously made realistic goals as to when they would resupply their vendors. 

My opinion is both Verizon AND Apple have done a fantastic job on getting the 5 million iPhones out to their customers as quickly as possible. 

I imagine Apple could have sold millions more had they had a larger launch stock but the backorder within an hour of launch no doubt turned away some undecided customers as to whether they wanted to preorder or not.

Re: ship date or deliver by date?
Endlyssly
Member

I pre-ordered mine on the 17th. My confirmation email said deliver by October 5th but then whenever I checked on the status on here, it said ship by as well. That plus waiting for my bank account to be charged made me really aggravated/ancy. But looking around, other people are getting the same thing. People who have called CS said they were told it's supposed to mean ship date, but like papertarget said, most people are getting it by or before the date. I finally saw activity on my card and my phone status now has a place for shipping information (though it's still blank). So it should be getting ready to ship. Since you ordered before me, I'm sure yours is almost in your hands. Just be patient for a little while longer!

Re: ship date or deliver by date?
vzw_customer_support
Customer Support

Hi community,

The date in the email confirmation is the "Deliver By" date. All orders done by 9/19 and have no trouble when the payment processes will be delivered by 10/5. Please let us know if any other questions arise.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

Re: ship date or deliver by date?
MariaPerez1213

Why are you guys taking so long to ship my iPhone 5 ? cant i just go pick it up at a store or something?????

Re: ship date or deliver by date?
monkey_187
Member

I wish that this would of been allowed for us to do if we pre-ordered the phone and they couldn't deliver due to shortages in their stock of phones they can ship.  I placed my order on the 15th and have to wait till about the 5th of October?  That to me is unacceptable but yet we will get every excuse as to why it happened this way.  Almost every store that you can shop online these day has the option of "buy online" and "pick up in store".  That should of been allowed for us as well, but that wasnt the case.

Re: ship date or deliver by date?
MariaPerez1213

I ordered my iphone 5 last week on saturday online, and ive been waiting all week for it when do you think its going to be ship??????

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Re: ship date or deliver by date?
shizzyshae
Member

You just ordered your phone who ordered their's around the 16th and still haven't received the phone. We all had to wait a couple of weeks. I ordered mine on the 20th and I won't get it untill the 12th.

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Re: ship date or deliver by date?
rcschnoor
Sr. Leader
Sr. Leader

Verizon's site currently says that iPhones ordered now will ship by Oct 26, so it will probably be around that time.

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