Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
sooo my phone just shut off unexpectedly
petrina
Member

my phone shut off unexpectedly, fully charged and refuses to turn back on

Labels (1)
0 Likes
Re: sooo my phone just shut off unexpectedly
Snn5
Sr. Leader

Have you tried holding the home and power button at the same time for several seconds?

What to do if your iPhone or iPad will not turn on | Apple Support Communities

Re: sooo my phone just shut off unexpectedly
petrina
Member

it came on!!! thank you! i wonder why it wasn't coming on by just holding the power button?

Re: sooo my phone just shut off unexpectedly
Snn5
Sr. Leader

Could have been a battery malfunction.  This happens sometimes, especially near really low/dead battery levels.  We see it often here in the community.