Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
switching iphones on different accounts
bobnotblob
Member

I currently have the iphone 4s my wife who is on a separate account used her upgrade tonight to get the iphone 5. She doesnt really care about her phone much so she was going to switch with me. We let the employee know and he had no problem with it. After paying for the phone he said that he had to go pick up his kids and that we just needed to go on the verizon website in the store to switch phones. We couldnt figure it out so we asked another employee for assistance and he said that we needed another sim card and that you couldn't transfer phones from the computer. They didnt have any sim cards and asked us to come back tomorrow. Does anyone have any information about how to accomplish this?

Labels (1)
0 Likes
Re: switching iphones on different accounts
vzw_customer_support
Customer Support

Hi bobnotblob,

Congratulations on your new iPhone. That's a wonderful phone and I'm positive you will enjoy it. For the most part you are able to reuse a sim card that was previously active on another device. In some occasions we do need to wait till the next day at 7a.m. to reuse the sim card in order for the system to refresh. Were you able to reuse the sim card?

NidiaA_VZW

Please follow us on Twitter @vzwsupport

0 Likes