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transfer one line in a family plan to a different provider
angbiogirl
Member

I have 2 phones on a family plan.  I would like to leave the primary but move the second phone to Google Fi.  Is there anything I need to do with my account on the Verizon side to facilitate this?  Or is it as simple as setting up with Google Fi and using the same number to start service there.  I am all payed up, account is good, no contract, and again - I am leaving my primary phone with Verizon.

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Re: transfer one line in a family plan to a different provider
vzw_customer_support
Customer Support

Hello, angbiogirl! We know it is important to have all this information before making any changes to your account. While we are sad to see you are taking one line out of the Verizon family, we are here to provide you the correct information. You can simply port over your line to Google Fi. They will ask for your Verizon account number, which you can find on your billing statements. You will also need to know your Verizon PIN. They will do all the work and your line with us will be disconnected automatically at the end of the billing cycle. Does this make sense?

 

AnnaG_VZW

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Re: transfer one line in a family plan to a different provider
Jonathan323
Member

where do I get my pin?

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Re: transfer one line in a family plan to a different provider
Tigerstep
Sr. Member

Verizon doesn't use pins anymore for transfers. You have to get a transfer pin generated and this can only be done by an authorized user.

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Re: transfer one line in a family plan to a different provider
vzw_customer_support
Customer Support

That is a great question. The PIN is a 4-digit code that you would have created when you started service. If you have since forgotten your PIN, then you can use this link: https://www.verizonwireless.com/support/account-pin-faqs/#forget/ to reset it.  JordanL_VZW

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Re: transfer one line in a family plan to a different provider
jsf4444
Member

You have to get a special Transfer Pin from the Verizon web site

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Re: transfer one line in a family plan to a different provider
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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